PhonewiseSupport
We read every message and usually reply within two working days.
Email us: abhay050@gmail.com — tell us your device, OS version, and what happened, and we will get to it faster.
Common questions
A blocked app still opens
On iOS, check Settings → Screen Time and confirm Phonewise still has Screen Time access. On Android, check that Usage Access and Phonewise’s Accessibility service are both still enabled — some battery‑optimisation settings switch these off. Then restart Phonewise.
Why does Phonewise need Accessibility permission on Android?
It is the only reliable way for an app to notice that a blocked app or website has come to the foreground so it can show the block screen. Phonewise uses it for nothing else, and the data never leaves your phone. See the Privacy Policy.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → Phonewise. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → Phonewise. Deleting the app does not cancel billing.
Can I get a refund?
Refunds go through Apple or Google, since they take the payment. Apple: reportaproblem.apple.com. Google: Play Store order history. Write to us too and we will back you up.
I want my data deleted
See Delete your account and data.
Does Phonewise work without an account?
Yes. Everything except cross‑device sync works with no account at all.